Everything you create on Otoklip is yours. This policy explains in plain language what data we process when you create an account, upload files, generate with AI and contact support, and who we share it with and why. Users in Türkiye should also read the KVKK Information Notice.
In short
- We collect what we need to run the service: your account details, the files you upload, the prompts you write and the content you generate.
- When you generate, your prompt and the files you picked are sent to the AI provider doing the work (e.g. Higgsfield, fal.ai, Tripo).
- We don't sell your data. We don't use your uploads to train our own AI models.
- Analytics and marketing cookies only run if you allow them, and you can change your choice at any time.
- You can access, correct, delete and object to the processing of your data. To delete your account, just contact support.
Data controller
The controller of your personal data is [Şirket Unvanı] ("Otoklip", "we").
- Address: [Adres]
- Trade registry / Tax no: [MERSİS/Vergi No]
- Registered e-mail (KEP): [KEP/e-posta]
- Support: destek@otoklip.com
What we collect
| Category | Examples | Source |
|---|---|---|
| Account | E-mail, name, language and country; your password (never stored by us in plain text — it is kept as a hashed value by our authentication provider). If you sign in with Google: the name, e-mail and profile photo Google shares. | You, Google |
| Content | Images, videos and audio you upload; your prompts; the videos, images and 3D models you generate; your brand kit and characters. | You, generation |
| Credits and transactions | Credit history (the one-time 100-credit welcome gift, spending, refunds, referral rewards), your plan. Once online payments launch: amount, date, card brand, bank, country, last 4 digits and installments. Your card number never reaches us. | Us, payment provider |
| Support | Messages with the support assistant, tickets, feedback, content you report and e-mails you send us. | You |
| Referrals | Your invite code, how many browsers opened your link, who invited you. | You, the inviter |
| Technical and security | IP address, browser and device details, session cookies, error and activity logs, prompts caught by the content filter. | Automatic |
Account
- Examples
- E-mail, name, language and country; your password (never stored by us in plain text — it is kept as a hashed value by our authentication provider). If you sign in with Google: the name, e-mail and profile photo Google shares.
- Source
- You, Google
Content
- Examples
- Images, videos and audio you upload; your prompts; the videos, images and 3D models you generate; your brand kit and characters.
- Source
- You, generation
Credits and transactions
- Examples
- Credit history (the one-time 100-credit welcome gift, spending, refunds, referral rewards), your plan. Once online payments launch: amount, date, card brand, bank, country, last 4 digits and installments. Your card number never reaches us.
- Source
- Us, payment provider
Support
- Examples
- Messages with the support assistant, tickets, feedback, content you report and e-mails you send us.
- Source
- You
Referrals
- Examples
- Your invite code, how many browsers opened your link, who invited you.
- Source
- You, the inviter
Technical and security
- Examples
- IP address, browser and device details, session cookies, error and activity logs, prompts caught by the content filter.
- Source
- Automatic
We don't use the service to identify people from their face or voice (biometric recognition). If other people appear in the images or audio you upload, you are responsible for having their permission.
Why we process it
| Purpose | Legal basis |
|---|---|
| Creating your account, managing sign-in and sessions | Performance of a contract (KVKK art. 5/2-c; GDPR art. 6(1)(b)) |
| Sending your prompts and files to AI providers, running the generation and keeping results in your library | Performance of a contract (KVKK art. 5/2-c; GDPR art. 6(1)(b)) |
| Calculating credits, refunding failed generations, handling payments and invoices | Contract; legal obligation (tax and accounting) (KVKK art. 5/2-c, ç; GDPR art. 6(1)(b), (c)) |
| Answering support requests | Contract; legitimate interest (KVKK art. 5/2-c, f) |
| Security, preventing abuse and fraud, prohibited-content filter and moderation | Legitimate interest; legal obligation (KVKK art. 5/2-ç, f; GDPR art. 6(1)(c), (f)) |
| Running the referral program | Contract (program terms) (KVKK art. 5/2-c) |
| Improving the service with usage statistics (analytics cookies) | Consent (KVKK art. 5/1; GDPR art. 6(1)(a)) |
| Product news and campaign e-mails, ad measurement | Consent, and opt-in for commercial e-mails (Turkish Law No. 6563) |
| Responding to legal requests, protecting our rights | Legal obligation; establishing, exercising or defending a right (KVKK art. 5/2-ç, e) |
Creating your account, managing sign-in and sessions
- Legal basis
- Performance of a contract (KVKK art. 5/2-c; GDPR art. 6(1)(b))
Sending your prompts and files to AI providers, running the generation and keeping results in your library
- Legal basis
- Performance of a contract (KVKK art. 5/2-c; GDPR art. 6(1)(b))
Calculating credits, refunding failed generations, handling payments and invoices
- Legal basis
- Contract; legal obligation (tax and accounting) (KVKK art. 5/2-c, ç; GDPR art. 6(1)(b), (c))
Answering support requests
- Legal basis
- Contract; legitimate interest (KVKK art. 5/2-c, f)
Security, preventing abuse and fraud, prohibited-content filter and moderation
- Legal basis
- Legitimate interest; legal obligation (KVKK art. 5/2-ç, f; GDPR art. 6(1)(c), (f))
Running the referral program
- Legal basis
- Contract (program terms) (KVKK art. 5/2-c)
Improving the service with usage statistics (analytics cookies)
- Legal basis
- Consent (KVKK art. 5/1; GDPR art. 6(1)(a))
Product news and campaign e-mails, ad measurement
- Legal basis
- Consent, and opt-in for commercial e-mails (Turkish Law No. 6563)
Responding to legal requests, protecting our rights
- Legal basis
- Legal obligation; establishing, exercising or defending a right (KVKK art. 5/2-ç, e)
AI providers and your content
Generations on Otoklip are made by third-party AI providers. When you start one, your prompt and the files you selected for that job are sent to the relevant provider only to produce that result, which is then saved back to your account.
| Provider | Used for | Data sent |
|---|---|---|
| Higgsfield | Video and image models, cinematic effects | Prompt, the image or video you picked |
| fal.ai | Video, image, audio and editing models | Prompt, the image, video or audio you picked |
| Tripo | Image-to-3D and text-to-3D | Prompt, the image you picked |
| Anthropic (Claude) | Otoklip Assistant in the studio | What you write to the assistant, images you attach, conversation context |
| OpenAI or Google (Gemini) | Automatic answers in the support chat | What you write in the support chat |
Higgsfield
- Used for
- Video and image models, cinematic effects
- Data sent
- Prompt, the image or video you picked
fal.ai
- Used for
- Video, image, audio and editing models
- Data sent
- Prompt, the image, video or audio you picked
Tripo
- Used for
- Image-to-3D and text-to-3D
- Data sent
- Prompt, the image you picked
Anthropic (Claude)
- Used for
- Otoklip Assistant in the studio
- Data sent
- What you write to the assistant, images you attach, conversation context
OpenAI or Google (Gemini)
- Used for
- Automatic answers in the support chat
- Data sent
- What you write in the support chat
- Providers process this data under their own commercial terms and data-processing commitments, to perform the requested job.
- We don't use your uploads or prompts to train our own AI models.
- The clip editor processes your video in your browser: project drafts and the source video stay on your device and are not uploaded to our servers.
- Prompts are automatically checked against a prohibited-content list. Prompts that match are logged so we can review abuse.
International transfers
Some of our infrastructure and AI providers use servers outside Türkiye (for example in the European Union and the United States). We make these transfers in line with Article 9 of the KVKK and Chapter V of the GDPR — using appropriate safeguards such as standard contractual clauses where there is no adequacy decision, or another ground allowed by law.
How long we keep it
- Account data: for as long as your account is open.
- Uploads and generations: until you delete them or close your account. Deleted data is also purged from backups within a reasonable period.
- Payment and invoice records: for the period required by tax and commercial law (generally 10 years).
- Support conversations and security logs: as long as needed to resolve your request and possible disputes, and for any period required by law.
When the period ends, data is deleted, destroyed or anonymised.
Security
Connections are encrypted (HTTPS). Your files are stored privately to your account and opened only through short-lived signed links. In the database every user can only reach their own records; our team's admin access is role-based and actions are logged. No system is perfect: if a data breach occurs, we will notify the people affected and the authorities as the law requires.
Your rights
You have the right to know whether we process your data, to access it, to have it corrected, deleted or ported, to object to processing and to withdraw consent. Your rights under Turkish law are listed in the KVKK Information Notice; if you are in the EU you can also exercise your GDPR rights and complain to your local data protection authority.
To make a request, e-mail destek@otoklip.com or open a ticket from the support panel in the studio. We answer within 30 days at the latest.
Deleting your account
Use Delete my account on the Settings page or open a support ticket. After we verify your identity, your account, generations and uploads are deleted and any remaining credits are cancelled. Records we must keep by law (such as invoices) are kept separately for that period.
Children
Otoklip is not intended for anyone under 18. If we learn we hold data about someone under 18, we delete it.
Changes
We may update this policy. If a change is significant, we'll tell you by e-mail or in-app notice before it takes effect. The date at the top shows the latest update.
Contact
Questions and requests: destek@otoklip.com. Formal notices: [KEP/e-posta], [Adres].
